Privacy Policy
Effective Date: 2023
Welcome to UOLAA ("we," "us," or "our"). We are dedicated to safeguarding your privacy and ensuring the
security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect
your personal data when you use our [website/application/service] (collectively, the "Platform"). By accessing
or using the Platform, you agree to the practices described in this policy.
1. Information We Collect
1.1 Personal Information
We may collect various types of personal information from you, including but not limited to:
- Name
- Email address
- Phone number
- Residential address
- Profile picture
- Identity verification documents (e.g., ID, passport, driver's license)
- Rental preferences and requirements
- Reviews and feedback
1.2 Automatically Collected Information
When you use our Platform, we may automatically gather certain information, such as:
- Device information (e.g., IP address, browser type, operating system)
- Usage data (e.g., pages visited, actions taken, timestamps)
- Location data (if you enable location services)
1.3 Cookies and Similar Technologies
1.3 Cookies and Similar Technologies
2.1 Providing and Improving Services
We utilise your personal information to:
- Facilitate property searches and rental inquiries
- Connect landlords and tenants
- Process transactions and payments
- Enhance and personalise your experience on our Platform
- Improve our Platform, features, and customer support
2.2 Communication
We may use your information to:
- Send important service updates and notifications
- Respond to your inquiries and requests
- Send marketing communications (you can opt-out at any time)
- Conduct surveys and research to improve our services
2.3 Legal Compliance
We may process your information to adhere to legal obligations, enforce our Terms of Service, and protect our rights, privacy, safety, or property.
3. How We Share Your Information
3.1 Landlords and Tenants
Certain information, such as your name, profile, and rental preferences, may be visible to landlords and tenants on our Platform.
3.2 Third-Party Service Providers
We may share your information with trusted third-party service providers to perform tasks on our behalf, such as payment processing, data analysis, customer support, and marketing activities. These providers will only access the information necessary to carry out their duties.
3.3 Legal Requirements and Safety
We may share your information when required by law or in response to valid legal requests. Furthermore, we may disclose your information to protect the rights, safety, or property of our company, users, or the public.
3.4 Business Transfers
In the event of a merger, acquisition, or sale of all or part of our company, your information may be transferred as part of the transaction. We will notify you of such changes and the options you have regarding your information.
4. Data Security
We employ industry-standard security measures to prevent unauthorised access, alteration, disclosure, or destruction of your personal information. However, no online transmission or electronic storage method is entirely secure, and we cannot ensure absolute security.
5. Your Choices and Rights
5.1 Account Information
You can access and update your account information through your account settings. You may also delete your account, subject to legal and operational requirements.
5.2 Communication Preferences
You can opt-out of receiving marketing communications by following the instructions in the communication or adjusting your notification settings.
5.3 Cookies
Most web browsers are configured to accept cookies by default. You can often modify your browser settings to decline cookies or receive notifications when cookies are sent.
6. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we inadvertently gather data from a child, please contact us immediately.
7. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
8. User Consent
By using our services, you provide your consent to the practices described in this Privacy Policy. This consent is implied through your access to and use of the Platform.
9. International Data Transfers
If you access our services from regions with data protection laws different from those in our jurisdiction, note that we may transfer your data to a country that does not provide the same level of data protection.
10. User Rights
You have the right to access, rectify, erase, and restrict the processing of your personal data. Additionally, you can exercise the right to data portability and object to certain processing activities.
11. Profiling and Automated Decision Making
We do not currently engage in automated decision-making processes or profiling based on user data. If we do so in the future, we will provide information on this and your options to contest such decisions.
12. Links to Third-Party Sites
Our privacy policy applies solely to our Platform. If our Platform contains links to third-party websites or services, we recommend reviewing their respective privacy policies.
13. User Responsibilities
While UOLAA is committed to maintaining the security and confidentiality of user information, it's important to acknowledge that users bear certain responsibilities:
- Users are responsible for the accuracy and truthfulness of the information they provide on the platform.
- UOLAA does not assume any responsibility for the accuracy, completeness, or legality of the information provided by users, including licenses provided by agents or agencies.
- Users are advised to exercise caution and discretion when sharing personal or sensitive information on the platform.
- UOLAA disclaims any liability for any loss, damage, or harm resulting from the use or reliance on information provided by users or agents/agencies.
- Users are encouraged to report any suspicious or unauthorized activities on the platform to UOLAA immediately.
14. Incidents
In the event of a data breach or security incident involving user information:
- UOLAA will take immediate steps to mitigate the impact of the incident.
- UOLAA will notify affected users in accordance with legal requirements and industry standards.
- UOLAA will cooperate with relevant authorities and regulatory bodies as necessary to address the incident.
15. Explicit Consent for Sensitive Data
If we collect sensitive personal data (e.g., health information) from you, we will obtain your explicit consent to collect, process, and store such data.
16. Complaints
If you have concerns about data privacy issues, you can contact us at contact@UOLAA.io. We will address your complaints and inquiries promptly.
17. Changes to this Privacy Policy
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Significant changes will be communicated by posting the updated policy on our Platform. We recommend reviewing this page regularly to stay informed about our privacy practices.
18. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at contact@UOLAA.io
By using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.